At Redimix Laundry Pods, we want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains when products may be returned, replaced, or refunded.

1. Eligibility for Returns

Due to the nature of laundry and detergent products, opened, used, damaged due to improper storage, or partially consumed products may not be eligible for return or refund.

A return or replacement may be considered in the following situations:

• You received the wrong product.
• The product was damaged during delivery.
• The product is defective or unusable upon arrival.
• An item is missing from your order.
• The product received is substantially different from what was ordered.

2. Return Request Period

If you receive a damaged, incorrect, defective, or incomplete order, please contact us within 48 hours of delivery.

To help us process your request quickly, provide:

• Order number
• Customer name
• Description of the issue
• Clear photographs of the product and packaging
• Unboxing video, where available

Requests submitted after the applicable period may not be accepted.

3. Product Condition

For an eligible return, the product should generally be:

• Unused
• In its original packaging
• Properly sealed
• In resalable condition

However, if the product was damaged or defective when delivered, contact us with evidence even if the packaging has been opened for inspection.

4. Non-Returnable Items

The following may generally not be eligible for return:

• Opened or used laundry pods
• Products damaged after delivery due to improper storage or handling
• Products without sufficient proof of purchase
• Products returned without prior approval
• Products damaged through misuse or failure to follow product instructions

5. Damaged Products

If your package arrives damaged, please take photographs of the outer packaging and product before disposing of or using the item.

Contact us within 48 hours of delivery so that we can review the issue and coordinate an appropriate resolution.

6. Wrong or Missing Product

If you receive an incorrect item or something is missing from your order, contact us as soon as possible with your order details.

After verification, we may offer:

• Replacement of the incorrect/missing product; or
• A refund for the affected item, where applicable.

7. Replacement

If a replacement is approved, we will arrange shipment of the replacement product subject to availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund or another suitable option.

8. Refunds

Once your return or refund request has been reviewed and approved, the refund will be processed according to the applicable payment method and our internal processing timelines.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

9. Shipping Charges

Where a return or replacement is approved because the product was damaged, defective, incorrect, or missing due to an error on our part, applicable return/replacement shipping costs may be borne by us.

Returns arising from reasons not covered under this policy may be subject to applicable shipping or handling charges.

10. Cancellation Policy

You may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.

11. Refund Exclusions

A refund may not be provided where:

• The product was used improperly.
• The product was damaged after delivery by the customer.
• Storage instructions were not followed.
• The customer provided an incorrect shipping address.
• The product was damaged due to normal handling after delivery.
• The return request does not meet the eligibility requirements.

12. Refund for Promotional or Combo Orders

For products purchased under a promotional offer, discount, bundle, or combo deal, the refund amount may be calculated according to the applicable promotional terms.

Special offers may have separate return and refund conditions.

13. How to Request a Return or Refund

To submit a return, replacement, or refund request, contact us with:

Subject: Return/Refund Request – [Order Number]

Include:

• Order number
• Name
• Phone number
• Email address
• Product name
• Reason for the request
• Photos/videos supporting the claim

Our team will review your request and inform you of the next steps.

14. Policy Changes

Redimix Laundry Pods reserves the right to modify this Return & Refund Policy when necessary.

Any changes will be published on this page with an updated Last Updated date.

15. Contact Us

For return, replacement, or refund enquiries, please contact:

Redimix Laundry Pods
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]
Website: [Your Website URL]

Redimix Laundry Pods — Smart Clean. Every Wash.